Remote vs. Multiplier — international payroll provider comparison

In the rapidly evolving landscape of international payroll services, choosing the right provider is crucial for businesses managing a global workforce.

Remote and Multiplier are two leading platforms that offer comprehensive solutions for payroll processing, contractor payments, and compliance.

This article provides a detailed comparison between Remote and Multiplier, examining their features, pricing, and overall value propositions.

Key Takeaways

• Multiplier simplifies global payroll with automated systems, whereas Remote may include more manual steps.
• In terms of pricing, Multiplier often provides better value compared to Remote, with competitive rates and excellent service.
• Multiplier supports multiple currencies and local regulations, ensuring accuracy and compliance, which can save time and reduce errors.
• Remote offers a more transparent pricing model and includes benefits administration in some of their plans, which is not always the case with Multiplier.
• Both platforms offer effective solutions for global employee onboarding, but they prioritize different aspects, with Remote focusing on payroll and contractor management, while Multiplier excels in offering a superior HRMS and user-friendly platform.

Insider Opinions on Remote vs. Multiplier

Pros of Multiplier:

Competitive Pricing

Multiplier's EOR package is noted for its competitive pricing, making it an attractive option compared to other EOR providers.

Customer Support

Users appreciate the effective follow-ups and guidance provided by customer representatives during the initial setup process.

Real-Time Updates

Multiplier keeps users informed with real-time notifications, enhancing the user experience.

Integration Support

The platform works well with other apps, facilitating seamless integration.

Scalability

Multiplier is suitable for both small and large projects, adapting easily to varying project sizes and needs.

Quick Onboarding

New employees can be set up within minutes, streamlining the onboarding process.

Cons of Multiplier:

Complex Interface

Some users find the user interface confusing, often requiring additional guidance initially.

Speed of Customer Support

Response times from customer support can be slow, particularly via email, which can frustrate users needing quick resolutions.

Limited Features and Customization

Compared to competitors, Multiplier offers fewer features and limited customization options.

No Offline Mode

The platform requires an internet connection to operate, lacking an offline mode for remote or disconnected use.

Pros of Remote:

User-Friendly Interface

Remote offers an easy-to-navigate interface that does not require extensive training.

Great Customer Service

The customer service team is professional and attentive, providing high-quality support.

Transparency

Remote is praised for its clear terms and the absence of hidden fees, which builds trust with users.

Easy Onboarding

The platform supports fast and easy onboarding of new hires, facilitating quick scaling.

Headhunting

Remote directly facilitates the sourcing of international talent, which is a significant advantage for global teams.

Cons of Remote:

Customization

While generally integrating well with other tools, Remote can lack somewhat in customization options.

Benefits Management

Setting up benefits for employees across multiple countries can be cumbersome and more complicated than necessary.

Support Delays

Users have experienced delays in support responses, even for straightforward issues, which can impact operational efficiency.

Summary

Both Multiplier and Remote offer distinct advantages and face unique challenges. Multiplier excels in pricing and customer support but falls short in interface simplicity and feature richness. Remote provides a user-friendly interface and transparent operations but struggles with customization and timely customer support. The choice between the two may depend on the specific needs of a company regarding pricing, ease of use, and customer service responsiveness.

International Payroll Processing Features

By leveraging a global payroll service, companies can process international payments, ensure compliance with local labor laws, and manage international tax requirements. Here are the most important services and features to look for in a global payroll service provider:

Contractor Payments Handling

Pricing Comparison

When comparing the pricing structures of Remote and Multiplier for contractor payments, it's essential to consider the overall value each platform provides. Remote offers transparent payments with zero hidden fees, while Multiplier provides customizable payment schedules and tax compliance integration. This means that while Remote might be more straightforward in its pricing, Multiplier offers more flexibility and potentially more comprehensive compliance support.

Service Quality

Service quality is a critical factor in handling contractor payments. Remote excels in providing a user-friendly interface that simplifies navigation and makes it easier to access essential functions like payment status tracking and contractor information updates. On the other hand, Multiplier offers localized contracts, making it easier to manage international contractors. This enhancement significantly adds value to users by reducing the time and effort required to manage contractor payments.

Value Proposition

The value proposition of each platform can be summarized as follows:

• Remote: Strength lies in payrolling and contractor management, offering features like tailored, compliant contracts and the ability to work with contractors in 180+ countries.
• Multiplier: Specializes in offering a superior HRMS across multiple countries, with streamlined contractor payments, customizable payment schedules, and tax compliance integration.

This update ensures a more efficient, flexible, and streamlined payment process, supporting better management of a diverse and global team of contractors.

Pricing Transparency

Plan Options

When comparing Remote and Multiplier, it's essential to understand the different plan options available. Remote offers a global payroll plan at $50 per employee per month, while Multiplier's pricing starts at $299 per month or $199 per month for annual plans. For contractor management, Remote charges $29 per month, whereas Multiplier's pricing is $40 per contractor per month.

Cost Breakdown

Here's a detailed cost breakdown for both providers:

Hidden Fees

One of the critical aspects to consider is the presence of hidden fees. Both Remote and Multiplier emphasize transparent pricing models without hidden fees. This transparency ensures that businesses can plan their budgets without unexpected costs.

Transparent pricing models without hidden fees are crucial for businesses to manage their budgets effectively.

Feature Comparison

Payroll Management

When comparing Remote and Multiplier in terms of payroll management, both platforms offer robust solutions. Remote provides a comprehensive suite of tools for managing payroll across multiple countries, ensuring compliance with local regulations. Multiplier, on the other hand, excels in automation, reducing manual intervention and increasing efficiency.

Tax Filing and Payments

Tax filing and payments are critical components of any payroll service. Remote offers a streamlined process for handling tax obligations, making it easier for businesses to stay compliant. Multiplier also provides excellent tax filing services, with a focus on accuracy and timeliness.

Customer Support

Customer support is a vital aspect of any service provider. Remote offers multiple support channels, including email, phone, and live chat, ensuring that clients can get help whenever they need it. Multiplier also provides excellent customer support, with a strong emphasis on quick response times and customer satisfaction.

Choosing the right payroll service provider can significantly impact your business's efficiency and compliance. Make sure to compare features, pros + cons, and pricing in my complete guide.

Global Payroll Capabilities

Global payroll software typically covers the following features:

• payroll management in numerous currencies
• workforce management (time and attendance tracking, vacation tracking, employee scheduling)
• benefits management
• employee self-service

Advantages for Managing Remote Workforce

Managing a remote workforce comes with several advantages that can significantly enhance business operations and employee satisfaction. The potential advantages of remote work include faster or no commute times, easier hiring and employing, and increased productivity. These benefits contribute to a more efficient and flexible work environment.

User-Friendly Platform

A user-friendly platform is essential for managing remote employees effectively. It ensures that both employers and employees can navigate the system with ease, reducing the learning curve and increasing overall productivity.

Centralized Dashboard

A centralized dashboard allows for the seamless management of various tasks and processes. This feature is crucial for businesses that need to manage payroll operations from anywhere in the world. The flexibility offered by a centralized dashboard is invaluable for companies with a global workforce.

Integration with Business Tools

Integration with existing business tools is another significant advantage. It allows for a more streamlined workflow, enabling different systems to work together harmoniously. This integration is particularly beneficial for businesses looking to optimize their operations and improve efficiency.

Client Support Experience

When it comes to managing international payroll, excellent customer support systems are crucial. Both Remote and Multiplier understand the complexities involved and offer robust support to their clients. However, there are some differences in their approaches and effectiveness.

Response Time

Remote and Multiplier both strive to provide prompt responses to their clients. Multiplier, in particular, assigns a dedicated Customer Success Manager to each customer, ensuring that inquiries are handled swiftly. This personalized approach helps in addressing issues more efficiently and reduces the chances of delayed responses.

Support Channels

Both providers offer multiple support channels to cater to their clients' needs. These include:

• Email Support: For detailed inquiries and documentation.
• Live Chat: For instant support and quick resolutions.
• Phone Support: For more complex issues that require direct communication.

Customer Satisfaction

Customer satisfaction is a key metric for evaluating the effectiveness of support services. Multiplier has been recognized by G2 as an EOR provider with one of the best support teams. Their commitment to providing a dedicated Customer Success Manager has been a significant factor in achieving high levels of customer satisfaction.

In the realm of global payroll, having a reliable and responsive support system can make a significant difference in the overall experience. Both Remote and Multiplier excel in this area, but Multiplier's personalized approach gives it an edge.

Multiplier's Key Features

Multiplier offers a comprehensive suite of features designed to streamline global payroll and compliance management. Below are some of the key features that set Multiplier apart.

Automation

Multiplier simplifies the process of paying employees, managing employee insurance, and ensuring legal compliance with employment contracts. Automation is at the core of Multiplier's offerings, reducing manual effort and increasing efficiency.

Compliance

Compliance is a critical aspect of international payroll. Multiplier ensures that all payroll activities adhere to local laws and regulations, minimizing the risk of legal issues. The platform provides full visibility into each payroll cycle, so you can see who’s getting paid when and how.

Scalability

Multiplier supports global payroll in 150 countries and 120 currencies via partnerships with local, third-party payroll providers. This makes it an ideal solution for businesses looking to scale their operations internationally. The tool benefits users by simplifying the process of paying employees, managing employee insurance, and ensuring legal compliance with employment contracts.

Multiplier’s global payment system supports payments in 120+ currencies, making it easier to manage a diverse workforce.

Remote vs Multiplier vs Other Competitors

When comparing Remote and Multiplier to other competitors in the international payroll space, several key factors come into play. Each platform has its own strengths and weaknesses, making it essential to evaluate them based on your specific needs.

Strengths and Weaknesses

• Remote: Known for its strong payrolling and contractor management capabilities. However, it can sometimes feel more complex to use.
• Multiplier: Praised for its user-friendly interface and superior HRMS across multiple countries. It also offers excellent customer support and competitive pricing.
• Other Competitors: Deel and Papaya Global are notable mentions, with Deel having a solid reputation for quality service.

Customization Options

• Remote: Offers limited customization options, which might be a drawback for some businesses.
• Multiplier: Excels in automation and scalability, making it easier to grow your business seamlessly.
• Other Competitors: Vary widely in their customization capabilities, so it's crucial to assess each one individually.

Security Risks

• Remote: Generally secure but always ensure to review their security protocols.
• Multiplier: Known for its reliability and robust security measures.
• Other Competitors: Security can vary, so it's essential to conduct thorough research.

When choosing between Remote, Multiplier, and other competitors, consider what aspects are most critical for your business, whether it's ease of use, customer support, or scalability.

Global Employee Onboarding

Onboarding Process

A clear and straightforward onboarding process is essential for minimizing transition times. The availability of comprehensive onboarding materials, such as fact sheets, guides, and FAQ repositories, ensures that new hires can quickly get up to speed. Direct access to onboarding specialists or a dedicated account manager during the setup phase further enhances the onboarding experience.

Compliance Tools

The onboarding process is smooth, with all necessary paperwork handled digitally. This makes it simple for new hires to get started. The platform also takes care of global payroll and benefits management, so you won’t have to worry about local tax laws. This is crucial for ensuring compliance with local regulations and avoiding potential legal issues.

User Experience

Remote.com’s commitment to a seamless onboarding experience is evident. The platform is perfect for businesses wanting to manage a global team without setting up local entities. The integration of the global payroll provider's software with existing HR systems further streamlines the process, making it user-friendly and efficient.

Local Expertise and Partnerships

Global payroll providers often use a network of third-party companies to outsource payroll work. These companies have a wealth of local knowledge and ensure compliance with regional regulations.

Understanding and adhering to local regulations is crucial for international payroll processing. Providers leverage their partnerships to stay updated on legal requirements, ensuring smooth and compliant operations.

Partnerships with local experts not only enhance efficiency but also bolster security. By collaborating with trusted local entities, payroll providers can offer a more secure and streamlined service.

Leveraging local expertise through strategic partnerships is key to managing international payroll efficiently and securely.

Conclusion

In conclusion, both Remote and Multiplier offer robust solutions for international payroll management, each with its unique strengths. Remote excels in payrolling and contractor management, providing a more hands-on approach with features like automated tax filing and live customer support. On the other hand, Multiplier stands out with its user-friendly platform, extensive global reach, and automated systems that simplify payroll processes across multiple countries. While Multiplier's pricing is competitive and often provides better value, it relies on third-party providers in many regions, which can introduce inefficiencies. Ultimately, the choice between Remote and Multiplier will depend on your specific business needs, whether you prioritize comprehensive support and customization or streamlined automation and scalability.

Frequently Asked Questions

How do international payroll processing features differ between Multiplier and its competitors?

Multiplier simplifies global payroll with automated systems. Competitors like Deel or Remote may include more manual steps. Multiplier supports multiple currencies and local regulations, ensuring accuracy and compliance. This can save time and reduce errors.

What are the key differences in handling contractor payments with Multiplier compared to other remote employment platforms?

In terms of pricing, Multiplier often provides better value. The competitive rates, combined with excellent service, make it a preferred choice for many.

How does the pricing of Multiplier compare to Remote?

Multiplier and Remote offer different pricing plans. For example, Multiplier's cheapest plan costs $40 per month, while Remote's cheapest plan costs $50 per month. Multiplier's top plan costs $400 per month, whereas Remote's top plan is $599 per month.

Why should I choose Multiplier for global payroll?

Multiplier handles global payroll by partnering with local payroll providers and tax experts in the countries where its clients have employees. This ensures accurate and compliant payroll processing while all relevant local taxes and contributions are paid on behalf of the employees.

What features do Multiplier and Remote offer for employee benefits?

Both Multiplier and Remote offer features like employee access to the platform, direct deposit, expense reimbursement, time-off accrual, pre-tax deductions, and wage garnishment. However, Remote also offers automated tax filing and payments, live customer support, and third-party integrations.

What advantages does Multiplier offer for managing a remote workforce internationally?

Multiplier provides a user-friendly platform for managing international employees. Features include a centralized dashboard, compliance tools, and automated payroll. This simplifies remote workforce management. Additionally, their integration with popular business tools enhances productivity.

How does the client support experience with Multiplier compare to Globalization Partners?

Multiplier aims to provide a seamless client support experience with timely responses and multiple support channels. The quality of support can vary based on specific needs and expectations.

What is Multiplier?

Multiplier automates payroll processes across multiple countries, offering streamlined solutions for efficient payroll management. It empowers users to automate complex payroll tasks, ensuring accuracy and compliance while scaling seamlessly with business growth.